Thursday, 31 May 2012 12:43

Manage orders easily

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Manage orders easily

Order fulfillment if one of the most important thing in ecommerce. Fast, efficient though simple to use process can make retailers live easier in day to day activities. Raj Infosys provides automation in dispatches as well as bulk upload processes to make fulfillment faster. Retailers can select one or more orders to be dispatched at

Order dispatches

Order fulfillment if one of the most important thing in ecommerce. Fast, efficient though simple to use process can make retailers live easier in day to day activities. Raj Infosys provides automation in dispatches as well as bulk upload processes to make fulfillment faster. Retailers can select one or more orders to be dispatched at

Lifecycle:

Salient features:

  • Order dispatch notification through email and SMS to customers
  • Integration with courier companies  to generate dispatch notes with AWB
  • Selection of delivery modes of a courier company while dispatches
  • Printing of Dispatch notes in PDF format
  • Printing of invoices in PDF formats
  • Automated batch files to courier companies to pick up the dispatches
  • Integration with courier APIs to get real time status of order dispatch
  • Bulk upload of dispatches through excel files

New Order notification

We understand that once order has been placed on your online store, how important it is for you to get notified and acknowledge order information to your customer as well. Managing and handling orders successfully is as critical as to get new customer on your store. One can be the best service provider by keeping its customer always up to date about their transaction/orders. Raj Infosys provides multiple options to get notification to retailers and send acknowledgements to customers.

  • Order notification can be reached to you on your email box
  • On your mobile phone by TEXT/SMS messaging
  • RSS feed
  •  Your customer can get an acknowledgement on email box
  • On their mobile phone by TEXT / SMS messaging

Stock pending Orders

Raj Infosys provides option to allow back order and pre orders on the online store. This provides an option to retailers to accept the orders even though stock is not available at that point of time, similarly book the orders for pre launch of the products.

  • List orders for stock pending
  • Once stock is available retailers can process selected orders for ready to ship

Order refund / return / exchange facility

Raj Infosys has the most flexible, automated returns system you'll find anywhere. Retailers can enable/disable returns and completely customize every aspect of the returns system including return reasons and actions. If you are in retail business it is quite obvious that you need to provide refund/return of the order. Sometimes for customer satisfaction retailers need to refund the full/partial amount to the customer in case of damaged products or delay in delivery etc. This also helps retailers to get back these returned customers if good trust is build. If products got damaged during dispatch, or apparels/ jewelleries products which are not appropriate in size, customer expect to return or exchange the products. Retailers can even use the permission-based user system to assign responsibility to one or more of your staff members.

  • Refund full/partial amounts to the customer
  • Return / exchange orders
  • Create new orders for exchanged/returned products
  • Amend inventory on return and refunds
  • Refund / Return can be done before and after dispatches
  • Record logs of return process for audit

Orders filtration and extensive reports

To manage fulfillment efficiently Raj Infosys provides a very powerful and extensive filtration of orders. This helps a lot when customer support gets a call/enquiry to know about the status of their orders. This allows to generate a report such a buying patterns for a particular customer or a product, sale patterns for the seasons, return patterns etc. Understanding of these patterns can give you an input for strategic planning for your online business promotion and reducing order refund/returns.

  • Facility to filter orders by
    • Order date range
    • Dispatch dates
    • User name
    • Products
    • Order status
    • Check out type
    • Customer email id
    • Supplier
  • View Orders by
    • Order summery
    • Sales reconciliation
    • Detailed item wise list
  • Export orders to excel files and CSV formats
  • Sales report for a period
  • Report of number of visitor, converted order, drop order ratio etc

Create Orders

Raj Infosys provides an option to create orders from controls panel by retails and send a link to customer for payment. This can be very useful when you would like to accept orders over phone. This enables retailers to convert the orders which got dropped while placing on the store. Retailer can provide lucrative offers/ discounts to get customer. Once order is placed through control panel link can be sent to customer to complete the payments to confirm the order.

  • Retailer can add new customer to create orders
  • Can choose SKUs and offer discount on it
  • Select shipping modes and payment options
  • Triggers a mail with link to customer for doing payments
Read 10244 times Last modified on Friday, 06 July 2012 09:46

 

Manage orders easily

Order fulfillment if one of the most important thing in ecommerce. Fast, efficient though simple to use process can make retailers live easier in day to day activities. Raj Infosys provides automation in dispatches as well as bulk upload processes to make fulfillment faster. Retailers can select one or more orders to be dispatched at

Order dispatches

Order fulfillment if one of the most important thing in ecommerce. Fast, efficient though simple to use process can make retailers live easier in day to day activities. Raj Infosys provides automation in dispatches as well as bulk upload processes to make fulfillment faster. Retailers can select one or more orders to be dispatched at

Lifecycle:

Salient features:

  • Order dispatch notification through email and SMS to customers
  • Integration with courier companies  to generate dispatch notes with AWB
  • Selection of delivery modes of a courier company while dispatches
  • Printing of Dispatch notes in PDF format
  • Printing of invoices in PDF formats
  • Automated batch files to courier companies to pick up the dispatches
  • Integration with courier APIs to get real time status of order dispatch
  • Bulk upload of dispatches through excel files

New Order notification

We understand that once order has been placed on your online store, how important it is for you to get notified and acknowledge order information to your customer as well. Managing and handling orders successfully is as critical as to get new customer on your store. One can be the best service provider by keeping its customer always up to date about their transaction/orders. Raj Infosys provides multiple options to get notification to retailers and send acknowledgements to customers.

  • Order notification can be reached to you on your email box
  • On your mobile phone by TEXT/SMS messaging
  • RSS feed
  •  Your customer can get an acknowledgement on email box
  • On their mobile phone by TEXT / SMS messaging

Stock pending Orders

Raj Infosys provides option to allow back order and pre orders on the online store. This provides an option to retailers to accept the orders even though stock is not available at that point of time, similarly book the orders for pre launch of the products.

  • List orders for stock pending
  • Once stock is available retailers can process selected orders for ready to ship

Order refund / return / exchange facility

Raj Infosys has the most flexible, automated returns system you'll find anywhere. Retailers can enable/disable returns and completely customize every aspect of the returns system including return reasons and actions. If you are in retail business it is quite obvious that you need to provide refund/return of the order. Sometimes for customer satisfaction retailers need to refund the full/partial amount to the customer in case of damaged products or delay in delivery etc. This also helps retailers to get back these returned customers if good trust is build. If products got damaged during dispatch, or apparels/ jewelleries products which are not appropriate in size, customer expect to return or exchange the products. Retailers can even use the permission-based user system to assign responsibility to one or more of your staff members.

  • Refund full/partial amounts to the customer
  • Return / exchange orders
  • Create new orders for exchanged/returned products
  • Amend inventory on return and refunds
  • Refund / Return can be done before and after dispatches
  • Record logs of return process for audit

Orders filtration and extensive reports

To manage fulfillment efficiently Raj Infosys provides a very powerful and extensive filtration of orders. This helps a lot when customer support gets a call/enquiry to know about the status of their orders. This allows to generate a report such a buying patterns for a particular customer or a product, sale patterns for the seasons, return patterns etc. Understanding of these patterns can give you an input for strategic planning for your online business promotion and reducing order refund/returns.

  • Facility to filter orders by
    • Order date range
    • Dispatch dates
    • User name
    • Products
    • Order status
    • Check out type
    • Customer email id
    • Supplier
  • View Orders by
    • Order summery
    • Sales reconciliation
    • Detailed item wise list
  • Export orders to excel files and CSV formats
  • Sales report for a period
  • Report of number of visitor, converted order, drop order ratio etc

Create Orders

Raj Infosys provides an option to create orders from controls panel by retails and send a link to customer for payment. This can be very useful when you would like to accept orders over phone. This enables retailers to convert the orders which got dropped while placing on the store. Retailer can provide lucrative offers/ discounts to get customer. Once order is placed through control panel link can be sent to customer to complete the payments to confirm the order.

  • Retailer can add new customer to create orders
  • Can choose SKUs and offer discount on it
  • Select shipping modes and payment options
  • Triggers a mail with link to customer for doing payments

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